The UPS Store in 20A Northwest Boulevard

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  "due to the storm we are closed" posted on the door. Seriously? 4 inches of wet snow and your closed? Your in New England, get over it or get out! Should have just gone to FedEx in the first place, just called and they're open and not afraid on New England weather.
  By Kenneth Boff, June 22, 2017
• ★ ☆ ☆ ☆ ☆
  Phone number does not ring to a person! Poor.business practice.
  By Pat Walsh, November 23, 2016
• ★ ★ ★ ★ ★
  This store is the best place to go ship packages out and also get items packed up- they do it all for you- the staff that works there is very pleasant, friendly and good to work with.
  By Love Wolf, November 09, 2016
• ★ ☆ ☆ ☆ ☆
  So, I mailed a package by UPS on Monday, as UPS doesn't close on Martin Luther King day. I paid for delivery to be Thursday. As of Thursday, UPS Tracking doesn't show my package. It shows a label was printed at 6:20pm on 1/16/17. Funny, my receipt shows I paid at 1:30pm and the store closed that day at 6:00. UPS Customer Service can't help. They told me to call the store. Which I have done three times. And left voicemail three times. And gotten ZERO response. So I returned in person on Friday. The UPS store employee first tried telling me they delivered the package. No, you didn't. Then she changed her story, saying they delivered to my house, instead. No. I just came from my house. You didn't. Then she said she talked to me about this yesterday. No. You didn't. In fact, no one called me back in answer to my voicemail. Then she said she'd have to call UPS to check status. I said I'd wait. Then she came back after calling UPS. Tells me the UPS delivery agent took the package out of the store, but never scanned it. So apparently an "inquiry" has been opened at UPS to try to find my missing package. It will take about eight business days for them to get back to me. $180 value. Zero accountability. Who believes that a store responsible for shipping packages would let one leave without it being scanned into the system? And when the delivery truck reached the central location and found they had an extra package, with appropriate labels and paid shipping, they didn't scan it then? Really? Livid.
  By Sarah Cohen, September 29, 2016

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About The UPS Store in Nashua